Privacy Policy

SIA “Advangrid” (hereinafter referred to as “Advangrid”, “we”, “our” or “us” ) takes the protection and security of your personal data very seriously.

This Privacy Policy explains how we collect, use, store, and protect your personal data, as well as what rights you have in connection with that data.

The processing of personal data by Advangrid is carried out in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) , the Personal Data Processing Law of the Republic of Latvia , and other applicable legal acts.

DATA CONTROLLER

SIA “Advangrid” Registration number: 40103868579 Legal address: Katlakalna iela 11, Rīga, LV-1073, Latvia Email: info@advangrid.com

WHAT DATA WE PROCESS

We collect personal information about you when you use our website, contact us, or use our products and services.

This may include data provided directly by you, data collected automatically, or data received from third-party integrations used by Advangrid.

Personal data you provide

• Name, surname
• Email address
• Phone number
• Company name, position, and contact details
• Billing, invoicing, or payment information
• Any additional information you voluntarily provide (e.g., inquiries, feedback, demo requests)

Data collected automatically

When you visit our website or use our digital services, we may collect:

• Device and browser information (IP address, operating system, language preferences)
• Cookie data and session identifiers (see our Cookie Policy for details)
• Website analytics data, such as pages visited and time spent on site
• Platform usage data, such as login timestamps, dashboard interactions, or energy consumption analytics
• Technical and environmental data (when using Advangrid systems)

If you use our energy monitoring or GHG reporting solutions, we may process:

• Sensor data (electricity, water, gas, temperature, CO₂, etc.)
• Equipment-level data (machine load, energy peaks, voltage/current readings)
• Environmental and sustainability data entered by you or your organization for GHG reporting purposes

These data are primarily non-personal but may become associated with individuals in specific cases (e.g., registered users or company representatives).

LEGAL BASIS FOR DATA PROCESSING

Advangrid processes your personal data only when there is a lawful basis as defined by GDPR. The legal grounds include:

• Performance of a contract - processing is necessary to deliver or manage our Services;
• Legal obligation - processing is required for accounting, taxation, or compliance with other legal duties;
• Legitimate interests - ensuring system security, service improvement, analytics, and marketing communication, without infringing your fundamental rights;
• Consent - when you have voluntarily agreed to receive marketing materials, participate in research, or use non-essential cookies.

PURPOSE OF DATA PROCESSING

We process your personal data to:

• Provide, maintain, and improve Advangrid’s products and services;
• Respond to your inquiries, demo requests, or support questions;
• Manage contractual relationships and billing;
• Send invoices, process payments, and manage subscriptions;
• Analyze service usage and improve functionality;
• Develop new digital and GHG-related features;
• Conduct direct marketing (only with your consent);
• Ensure compliance with legal and regulatory requirements.

All personal data are processed only for legitimate and specified purposes and are not further processed in ways incompatible with those purposes.

DATA RETENTION

Advangrid retains your personal data only as long as necessary to fulfill the purpose for which they were collected or as required by law.

Once the retention period expires, the data will be securely deleted or anonymized within 30 days.

The following table:

TRANSFER OF DATA TO THIRD PARTIES

To ensure smooth delivery of our services, we work with selected and trusted third-party providers.

Your personal data may be shared with the following categories:

• IT infrastructure and hosting providers
• Payment processors and invoicing systems
• Email and marketing automation tools
• Web analytics and performance monitoring services ( Google Analytics , Google Tag Manager )
• Legal, accounting, and auditing service providers
• Data protection and cybersecurity partners

All third-party providers receive only the minimal necessary information and process it in accordance with GDPR standards and confidentiality agreements.

Advangrid may also disclose your data when required by law, regulatory authority, or court order.

YOUR RIGHTS

Under GDPR, you have the following rights regarding your personal data:

• Right to access your data and obtain a copy
• Right to correct inaccurate or incomplete data
• Right to request data deletion (“right to be forgotten”)
• Right to restrict or object to processing
• Right to withdraw consent at any time
• Right to data portability
• Right to lodge a complaint with the Data State Inspectorate (Latvia)

You may exercise these rights by contacting us at info@advangrid.com.

We will respond to your request within 30 days after verifying your identity.

DATA SECURITY AND INTEGRITY

Advangrid maintains strict technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

All data are stored on secure servers, and access is restricted to authorized employees or partners who are bound by confidentiality agreements.

Although we take all reasonable measures to safeguard your information, absolute security cannot be guaranteed due to the nature of digital communication.

CHANGES TO THIS PRIVACY POLICY

Advangrid may update or modify this Privacy Policy to reflect changes in legal requirements or service improvements.

The latest version will always be available on our website: www.advangrid.com.

By continuing to use our Services after an update, you acknowledge and accept the revised policy.

CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

SIA “Advangrid” Katlakalna iela 11, Rīga, LV-1073, Latvia Email: info@advangrid.com

If you believe that Advangrid cannot resolve your concern, you may contact the Data State Inspectorate of Latvia:
pasts@dvi.gov.lv | +371 67223131 |
Elijas iela 17, Rīga, LV-1050, Latvia

Effective date: 07.11.2025